Analyzing the "lies, damned lies & statistics" by those trying to radically revise the military retirement system

How many different "shades of lying" can appear in a single document?

Recently a friend asked me to comment on the Modernizing the Military Retirement System presentation developed by the Defense Business Board.

In reviewing that presentation, my first thought was the phrase "Lies, damned lies, and statistics" coined by Mark Twain (Wikipedia reference).

After first responding to him via email, I decided to take that same email - without any significant modifications - and share it as a blog post. This is too important of an issue to just "let it happen" to us.

Please review the presentation and my comments below. If you have any responses - either agreeing or disagreeing with my remarks - let me hear them.

Bob

###

Slide 3 - The Interviews

If those high level officials involved did not interview the following groups, then they did not capture the most important demographic information:

-- Recent retirees
-- Pending retirees
-- Officers, with prior enlisted service, at the 10-12 years of service point
-- Others at the 10-12 years of service point

That 10-12 year point is pivotal in the current system. For me that was the mid-90s, I had just finished my initial junior officer assignment. I received my Masters in Computer Resources & Information Management, and was already looking towards my 2nd career. I, along with many of my peers, would have "punched out" at that point if not for the retirement plan available at the 20-year point.

Slide 4 - Where We Are Today

That side paints a much too rosy picture. It highlights places where equivalent pays are higher, but it fails to include any of the negatives. Things like:

-- Tours of 12-18 months away from your family
-- Working nearly 24/7 for weeks and months at a time
-- Working 18-20 hour days with no overtime and no additional compensation
-- Possibility of death, disability, PTSD, etc.

Their stat of "enlisted pay ranks in the top quartile of that of high school graduates" is complete bullshit.

The only way to make that a legitimate comparison would be to take a union worker that is putting in 12-14 hour shifts, 7 days a week, and then put into account all the overtime pay.

In the attached file (Pay Example), I used a labor rate of $29/hour and 12 hour days, 7 days a week.  Keeping in mind that MANY (if not most) of our deployed Soldiers would be ecstatic if they only had to to work 12 hour days.

The other attached file shows the enlisted pay rates - those are monthly amounts.

NOTE: The files originally attached to the email are included as inline images below.

Slide 6 - Findings

I agree that 20 year payout makes retention more difficult, but that is the way they designed the "up or out" system.

While agreeing that removing the 20 year payout would alter the "retention issue" at the 20 year point, they've failed to rigorously analyze whether they'd even have anyone to retain at that point.

Also, the point about "76% leave between years 20 and 25" is very misleading. Again, that is the nature of the hierarchical rank organization.

By the 20-25 year point you are either "going to be a Commanding Officer" or a "Senior Enlisted Leader", or you're not.

Also, the stat about 75% of annual pay per year is ONLY after 30 years of service, it's only 50% at 20 years.  And, that's not 50% of total pay, just basic pay.

Take myself for example. I made well over $100K per year my last few years of active duty, but my monthly retirement is about $2700, times 12 that is $32,400; less than 30% of my total annual pay my last year of active duty.

I only mention this because they are fudging the numbers. They are using "total compensation" numbers on slide 5 to demonstrate how well the military are paid compared to civilian counterparts, then they fail to be completely transparent about how the retirement pay is calculated.

Slides 7-11

Calling those slides disingenuous would be overly kind.  Several years ago the military implemented the Thrift Savings Plan (401K equivalent) to address these same issues.

Saying that "Personnel with fewer than 20 years of service earn no retirement" is damn near a blatant lie. They all have access to Thrift Savings Plan. Many receive large re-enlistment bonuses, bonuses earned in a combat zone are tax free.

Slide 13

They lost me at "60 to 65" and I suspect they will lose MANY others. Military service can't be compared to private sector jobs. The potential of a retirement income when launching a second career is a HUGE recruiting incentive.

###

The above response was an "off the cuff" email based upon my own personal experiences. Upon deciding to share the email as a blog post, I sought out a few additional references on this topic. Those references are posted below for anyone interested in reading more.

Additional References

Op-Ed by An Attorney
http://www.kloblawfirm.com/en/blog/8-military-law/61-department-of-defense-board-recommends-radical-overhaul-of-military-retirement-system

Military Forums Discussion
http://forums.military.com/eve/forums/a/tpc/f/415197802/m/8400035271001/p/5

(download)

Click here to download:
DBB_Military_Retirement_Final_Presentationpdf.pdf (476 KB)
(download)

Hey, National Brand Owners! Are you paying close enough attention to local customer service issues?

When national brands ignore local customer service issues it hurts them!

Originally from a small town in mid-Michigan, near Flint, my wife and I both came from General Motors (GM) familes. Nearly all of our relatives - fathers, uncles, grandparents, etc. - depended upon GM for their livelihood. In the mid-80s, we would have laughed heartily at anyone suggesting today the cars we drive would be three Hondas and a Volvo. Here's how it happened...

Through our family we had access to the GM Class A Discount, essentially buying the car at dealer price + a small fee. Using that discount, we purchased a brand-new 1991 Chevrolet Caprice Classic, including a three-year bumper to bumper zero-deductible maintenance agreement. That was during one of my short assignments (less than a year) in Orlando, FL.

A few months later, near Charleston, SC, we took it in to the dealership for repairs. The first question they asked in the service department? "Did you buy the car here?" (Not sure what that matters, a Chevrolet car at a Chevrolet dealership.) They provided very poor customer service and, at the end, seemed put out that it was warranty work and I did not have to pay them anything.

Throughout the next few years, this scenario occurred over and over. A new state, a new dealership, answer the "Did you buy the car here question?" and receiving sub-par service, if I would even deem to call it service.

In 1994, after one of too many such incidents, we decided to go look at other brands. Keep in mind, we still had access to the heavy GM discount, but that did not matter any more. The poor service far outweighed a 25%, 30% or even 35% discounted price.

We're still driving that car, shown above in a picture taken today, some 17 years later. With over 227,000 miles on it we figured out it's been in about 30 different states. During one of our extended vacations, a three-week road trip from Orlando, FL to Monterey, CA and back, the alternator failed. We purchased the car from a Honda dealership in Jacksonville, FL. Funny thing is, when we took it to the Honda dealership in Monterey, CA, guess what they didn't ask?  Yep, you're right, they did not ask where we bought it, because they - and the car - were Honda.

Now it's Time Warner Cable that is ignoring local customer service issues

Over a week ago I wrote how Time Warner was failing at integrating customer service and marketing messages.

I'll give @TWCableHelp credit where credit is due, they were very prompt in responding to my initial complaint on Twitter, as shown below.

However, their response led to me to believe it was not just a miscommunication, or mismatch of messages, but that they never intended me to know they were giving away a service to others for which I'm paying a monthly fee.

That occurred on a Sunday, after waiting a full day - with no response - I engaged @TWCableHelp once again.

Here we are, back to the "it's a local issue" excuse. Sorry that just does not cut it with me! Time Warner Cable is a national brand, and piss poor service at the local level impacts their brand.

Of course, the local office surely knows that in Leavenworth, they are my only option unless I choose DSL or satellite, neither of which are acceptable alternatives for me. But that localized monopoly does not justify poor service, and as someone once said, "it's not over until it's over." And guess what, it's not over yet!

And it's sad, because at the big picture level, looks like @TWCableHelp, when contrasted vs @ComcastCares using TweetStats, is doing all the right things statistically speaking

Comparison of @ComcastCares (left side) to @TWCableHelp (right site)

Help people remember you - the little things can make a difference! The back of my cards for #socialirl w/ @PeterShankman on Tues

Over the years I developed a habit of jotting the venue and date on the back of business cards obtained after each event.

Tonight it occurred to me, why not do it in advance, as a favor, for the people I meet tomorrow?

Then I continued with the idea, adding a few more items to encourage engagement and follow-up, as shown below.

Back_of_business_card

Demonstrating how to #fail at integrating customer service and marketing messages. Example: Time Warner Cable @twcablehelp

Real-time IS REAL-TIME!

Of all industries, surely one would expect an Internet provider such as Time Warner Cable to grasp that concept. In 2011, it is entirely unacceptable for any organization - and especially a large corporation - to demonstrate a significant mismatch between different lines of communication.

Yet, as shown below, Time Warner Cable's email campaign, website content and customer service responses utterly FAIL at communicating a consistent message.

Message #1 - Email Campaign: Fast just got faster!

Several problems with this email campaign and message.

First, they should have anticipated that people (like me) paying an additional fee for higher speed (i.e. Turbo as they call it) would have questions about how this free upgrade. The application of just a wee bit of critical thinking can often eliminate many queries to customer service. 

Second, my email address is connected to my account. Somewhere in their massive information warehouse their system knows the details of that account, including that I'm paying for the Turbo service fee.

 

 

Cs_fail_image_1

Using their "Chat Now" link in the email, I submitted the following question:

Received email Subject: Your Road Runner® Broadband just got 40% faster — all at no extra charge!

What does that mean for customers (like me) that have been paying extra for Turbo (10Mbps) service.  Will that fee be removed from my monthly billing? Will the Turbo speed be bumped up?

Cs_fail_image_2a

Message #2 - Customer Service

In the chat session below I painstakingly took the time to edit out the CSR's name. I do not blame the employee - this is a systemic management problem.

I will note that I'm not sure how the specific questions posed above were interpreted as, "I understand that you would like to know about the free RR Internet free service, right?" (but language semantics is the least of their problems)

Cs_fail_image_2

According to the CSR, the fee I'm paying for Turbo has NOTHING to do with the speed of my connection.

Message #3 - Website

So, I then visited their website. As you'll see below, there are TWO mismatches between their communicated messages. Their standard speed is 7Mbps. (I guess the "web people" didn't get the information that the "marketing people" just sent me in an email about bumping it up to 10Mbps) And Turbo is up to 15Mbps. (Funny, Analyst **** just told me the Turbo fee had nothing to do with the speed of the connection.)

Cs_fail_image_3
Message #4 - Actual Performance via Speed Test

Lastly, I decided to see what speed I'm receving at the moment - 15Mbps down and close to 1Mbps up.

Cs_fail_image_4

Sharing brief thoughts of Day 1 sessions I attended at #d2wc

Click here to download:
D2WC Day 1.ppt (1.05 MB)
(download)

Attended D2WC (http://d2wc.com) for the first time. Very interesting
to see the wide range of capabilities and topics presented.

Our spur of the moment decision to catch the midnight showing of Harry
Potter last night contributed significantly to the brevity of this
post; my clock is winding down fast!

Trying this as a post from my iPad, using a presentation developed
with an OfficeHD app. The screenshots for each session were obtained
using the D2WC 2011 iOS app available from
http://itunes.apple.com/us/app/d2wc-2011/id448045715?mt=8

Offering proof of why I am NOT a graphics designer

NOT a Graphics Designer

Earlier this year I produced a rudimentary graphic depicting my various skills and experience. I felt that the traditional print resume failed to adquately represent who I am, and what I can do.

At that time, as you'll see below, I clearly indicated that graphics design was not my strong suit. Sure, I can probably "get around" in many programs better than the average novice, but that's the science. Being good at it is more than just using the program, it's the visualization - the "art" - that makes the difference. For that, it's fortunate I know, and continue to meet, many possessing that skill set.

Bobkinguniversalcog
Developing a Logo for My New Business

Over the last week or so I dabbled with a few different ideas on a logo concept. While fully realizing, someone else will ultimately develop a logo for me, I found it useful in focusing myself on the message I want to send.

The business name is VIBDMS, for Very Innovative Business Development & Marketing Solutions, although generally I just say "VIB Dee Emm Ess." (VIB rhymes with rib)

More than the name, VIBDMS represents our mission statement and, ultimately, our product.

We provide Very Innovative consulting services to assist our clients with their Business Development needs, providing leading edge Marketing Solutions for their continued growth and success.

This is accomplished through the integration of various services such as:

  • Website Development (new sites)
  • Website Analysis and Redesign (existing sites)Ongoing Website Maintenance
  • Business Analysis (Competitive Analysis, Market Demographics, etc)
  • Development of Social Media Marketing Plans (to Reduce "Paid Media" and Increase "Earned Media")
  • Brand Registration Services
  • Social Media Marketing Management
  • Knowledge Management and Business Process Evaluations

We will also provide Social Media Marketing Training and facilitatation of Social Media Marketing Workshops.

The main themes to convey are: Innovative, Social, Integration, Creativity, and Problem Solving

A Few of My Draft Logos

Honestly, none of these excite me yet. However they do come closer to portraying my vision than some earlier examples I developed. I'm offering them here as a basis for discussion, to perhaps get some outside input not yet considered.

In the event my portrayal is "so off" that no one gets it, I'll offer a brief description. The general concept throughout all three examples s that the V is both transmitting and receiving messages, with more emphasis on listening than sending. I'm not attached to the colors either, all of these are just concepts.

Vibdms_logo_plain

 

Vibdms_logo_straight_text

 

Vibdms_logo_curved_text

List of 18 favorite Free Social Media tools discussed at yesterdays #smclk @SMCLawrence @PeterShankman

Social Media Club of Lawerence Meeting

Yesterday I attended a Social Media Club of Lawrence (@SMCLawrence) weekly Wednesday "breakfast" meeting for the first time. Thanks to The Java Break for hosting the event. My first visit to that establishment as well.  (If I'd known there was a 24 hour coffee shop in Lawrence with WiFi it may have been sooner!)

Last month I chose to use a "The Good, The Bad, The Ugly and The Best" theme when writing about my attendance at the first Kansas City WordCamp. Since that was a lot of fun, decided to try it again.

The Good

Looked to be about 16-18 people in attendance, nearly twice as many as the 10 that RSVP'd on Facebook. I truly enjoyed the great conversation, brainstorming solutions and learning about some interesting tools.

Not knowing how the format might work, I came prepared with my own short list of favorite tools. Of course, it was VERY difficult for me to narrow it down. The thumbnail images were all created with thumbalizr which I just found this morning while preparing this post. Apologies in advance to thumbalizr for any discomfort resulting from me making you thumbalize yourself!

In No Particular Order - The (nearly) 18 Favorite Free Social Media Tools

Posterous_thumb

Posterous
https://posterous.com

Paper_li_thumb
paper.li
http://paper.li

News_me_thumb
News.me
http://news.me

Tweetstats_thumb
TweetStats
http://tweetstats.com

 

Namechk_thumb

namechk
http://namechk.com

Thumbalizr_thumb

thumbalizr
http://www.thumbalizr.com

Manage_flitter_thumb

ManageFlitter
http://manageflitter.com

Crowdbooster_thumb

Crowdbooster
http://crowdbooster.com

Nutshellmail_thumb

NutshellMail
https://nutshellmail.comx

Socialmention_thumb

socialmention
http://socialmention.com

Twilert_thumb

twilert
http://www.twilert.com

Twitterfall_thumb

Twitterfall
http://twitterfall.com

Formulists_thumb

Formulists
http://formulists.com

Twunfollow_thumb

TwUnfollow
http://twunfollow.com

Metricly_thumb

Metricly
http://metricly.com

Twebevent_thumb

twebevent
http://twebevent.com

Postpost_thumb

Postpo.st
http://postpo.st

Postano_thumb

Postano
http://www.postano.com

Rtm_thumb

Remember The Milk
http://www.rememberthemilk.com

Google_plus_thumb

Google+
https://plus.google.com

Your_favorite_thumb
What should be here?
What's your favorite?

I'm certain I failed to catch some of the tools suggested. Also, I'm not certain whether the "PostPost" referenced was Postpo.st or Postano, so I included both above.

The Bad

Hard to find anything to say here. The hour went too fast and I failed to catch everyone's names during the quick round of introductions; but I'll be back to meet them all again.

The Ugly

Not really Ugly, but have to put something here right? The background music in the area where we met as a bit too loud, at times making it difficult to hear people on the other side of the room.

The Best

Of course the networking, meeting new people and - as someone in the midst of just starting up a new business from scratch - finding potential new clients and service partners. Also, through meeting Ben Smith (@benasmith and @socialirl) learned more about next week's Customer Service: New Rules for a Social Media World with Peter Shankman (@PeterShankman).

In yet another highly calculated (i.e. very impulsive) decision Ann and I decided to attend. We're really looking forward to it!

Looking for help, have questions about upgrading Mac OS on Mac mini @Twelpforce @CallDrDave

I am the first to admit it; for over 25 year I was "one of those PC guys." You know, the ones that swear they would [insert some fate worse than death] before using an Apple computer.

Then in early 2009 I purchased my first iPhone, followed shortly thereafter by an interest in the iOS SDK.  So about a month or two later I picked up a heavily discounted Mac mini at Micro Center in Kansas City.

In full disclosure, the Mac is still not my primary system; takes a long time to teach this old dog new tricks when it comes to switching my platform of choice.

This morning, armed with the recently downloaded SDK for iOS 4, I tried to install it only to find out my Mac OS required updating.

That's where my questions begin...

UPDATED - Solution found due to quick feedback from Doctor Dave (@CallDrDave). Apparently moving from 10.5 to 10.6 Snow Leopard is a paid upgrade for $29; that was not readily apparent within the check for updates process.

Picture_1
Current Version of Mac OS X

Picture_2
Mac OS X Update 10.6.4

Picture_3
Error Message: ALERT This software is not supported on your system.

 

 

Congratulations to @prodjkc for winning a free in-depth analysis of your website & SM marketing efforts! #KC

Thanks to all of those that participated in my RT to Win Campaign.

The Entries Are....

Entries
And, decided by that very scientific method of rolling a D8, the Winner is...

< /p>

Congratulations to @prodjkc of JF Productions

You've won a FREE ($100+ value) in-depth analysis of your website and social media marketing efforts.

Win a Free custom analysis of your website & SM marketing efforts via my RT campaign. A $100+ value!

Win a FREE in-depth analysis of your website and SM marketing efforts! No strings attached.

Retweeting my post about How to lower your stress, spread joy & create a radiant smile... Just "Give [IT] Away!" #joy #nostress enters you into the running to win a free analysis of your website and social media marketing efforts.

How to Enter

Read the details below to ensure your entry is counted.

1. Retweet my post from How to lower your stress, spread joy & create a radiant smile... Just "Give [IT] Away!" #joy #nostress

OR

2. Send an original Tweet with all of the following elements:

For the ease of tracking, you may want to add a comment be sure entry is counted; not required, but highly recommended.

Note: Retweeting this post about how to win the analysis does not constitute an entry.

While I certainly appreciate anyone helping to spread this message, the campaign is focused on "Just Give[IT] Away!" post.

Also, the winner may pass the analysis on to someone else if desired.

The campaign will run through noon (Central Time; GMT-06) on Wednesday, July 13th . Only one entry per Twitter profile allowed. (You're welcome to RT it more, but it does not grant additional entries.)  The winner will be selected randomly from among the valid entries Wednesday afternoon.

What are you winning? What does the analysis consist of?

You'll receive the same high quality, in-depth analysis as a paying client.

For the the winning entry I will spend a minimum of 2 hours reviewing your website, checking the content, navigation and usability. The analysis includes assessing the effectiveness of your use and integration of social media marketing tools in promoting your blog, business site or products.

BONUS Offer! As the number of entries increases, so does the depth and value of the analysis for the winner.

Up to 25 entries: The above stated two hours of analysis.

26-50 entries: Winning entry includes an additional hour for analysis and/or developing recommendaitons.

51-100 entries: As above, but up to four hours of time spent on reviewing, assessing and developing the report.

100+ entries: Iincludes the above, as well as one more hour, if desired, directly assisting with the implementation of the recommended solutions.

Why am I doing this?

For a variety of reasons including promoting a positive message, marketing my own new business and demonstrating the validity of principles used for my current & future clients.

As a new startup I understand the importance of building a portfolio of satisifed customers. The winner of this campaign will receive the same quality service and critical analysis as a paying client.

Let the Retweeting begin!